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It is not rare that Finns answer "no" to the questions foreigners ask in English. I faced it in different places such as in shops, at the bank and at KELA (social insurance institution). During the past years I have understood that behind this 2-letters-word there is a hidden message. It is easier for them to say "no" that to look for the answer when they don't know or are not sure to understand what you really want. The language is very often an issue. But the culture also plays a role. Finns are honest people. No doubt about it. And lying is not in their habits.
